Frequently asked questions

About RECLAIM System

  • RECLAIM System is a Computer-Assisted Cognitive Rehabilitation Program that treats chronic pain and mTBI patients using a compassionate, integrative approach that fuses our revolutionary technology with personalized coaching. Over the course of this 12 week at-home program, we help people suffering from a variety of conditions to get back to doing activities of daily living. The program is 100% virtual, meaning patients can complete sessions and activities from anywhere.

  • Here’s a non-exhaustive list of conditions we address (A - Z).

    • Centralized Pain

    • Complex Regional Pain Syndrome (CRPS) / Reflex Sympathetic Dystrophy (RSD)

    • Dystonias

    • Failed Back Syndrome (FBSS)

    • Fibromyalgia

    • Frozen Shoulder

    • Low Back Pain

    • Mild Traumatic Brain Injury (mTBI)

    • Phantom Limb Pain

    • Radiculopathy

    • Repetitive Strain Injuries

    • Sciatica

    • SI Joint Dysfunction

    • Spondylolisthesis

    • Thoracic Outlet Syndrome

    We address other chronic pain conditions as well. Contact us to learn more.

Program Structure

  • Every kit includes our state-of-the-art durable medical equipment and a patient workbook. Equipment must be returned at the end of the 12-week program, but the workbook is yours to keep.

  • The patient workbook is yours to keep, but our durable medical equipment must be returned after program completion. You’ll receive a prepaid label at the end of the program to return the equipment to us.

  • On average, patients spend a total of 2.5 to 3 hours per week on the program during the 12 weeks. Here’s how it breaks down:

    • Virtual Coaching Sessions: One (1) per week for 60 minutes

    • Workbook Lessons: One (1) per week for 30 minutes

    • Independent Activity Sessions: Average three (3) per week for 20-30 minutes each

    You’ll work directly with your coach to establish a schedule that works for you. All sessions (including coaching sessions) are completed from the comfort of your own home.

  • Independent activity sessions using the RECLAIM System program last between 20 to 30 minutes each, depending on your specific needs. While daily usage is standard, our coaches typically recommend practicing a minimum of three (3) sessions per week.

  • We currently have 29 activities on our durable medical device and we are developing new exercises all the time.

    • 15 Movement Activities

    • 14 Coaching Practices

    Examples of exercises that may be included in your tailored program based on your specific chronic pain condition or needs:

    • Gardening - squatting/bending to pick flowers

    • Playing Fetch - squatting/bending to pick up a ball and throw it to a dog

    • Unloading the Dishwasher - squatting/bending and using arms/shoulders to grab dishes from the dishwasher and put them into cabinets above

    • Vacuuming - squatting/bending, using arms, and twisting at varying angles to vacuum up stardust from the floor

    • Progressive Muscle Relaxation - focusing on mindfully relaxing muscles throughout your body

    • Breathing and Meditation Exercises - using breath work and meditation practices to relax

    Note that this is not a comprehensive list. Activities and exercise will be recommended by your coach based on your specific condition and treatment needs.

  • There are a number of factors that determine patient eligibility for RECLAIM System. Please contact us to determine eligibility.

    Email Us: info@reclaimsystem.com

    Call Us: (415) 894-0355

  • The RECLAIM System Program is safe, effective, and entirely drug-free, with no risk of drug interactions and no need for surgical intervention. We leverage proven, evidence-based neuroplastic pain management techniques and functional cognitive rehabilitation methods to develop our program and technology.

  • RECLAIM System uses the protocol for the Pain Reprocessing Therapy method. The pain reprocessing therapy data from the Boulder Back study includes:

    A randomized controlled study at the University of Colorado Boulder validated Pain Reprocessing Therapy (PRT) as the most effective current treatment for chronic pain. In the study, there were 100 chronic back pain patients. Half of them received PRT twice a week for four weeks, and half of them received treatment as usual. In the PRT group, 98% of patients improved and 66% of patients were pain-free or nearly pain-free at the end of treatment. These outcomes were largely maintained one year later.

    Read more at: https://jamanetwork.com/journals/jamapsychiatry/fullarticle/2784694

  • No! The 12-week RECLAIM System program is 100% virtual, meaning you can complete behavioral coaching sessions and activities from wherever is most comfortable and convenient for you.

Coaching

  • All Karuna behavioral health coaches are certified by the National Board of Health and Wellness Coaching (NBC-HWC). They specialize in behavior change and pain reprocessing therapy. Many have additional professional qualifications and personal experience with chronic pain. Our coaches are specifically chosen for their expertise, background, and ability to create personalized experiences and lasting results for our patients.

  • No, we cannot guarantee a specific coach. All of our coaches are closely vetted and highly qualified in pain education and functional rehabilitation for neuroplastic pain conditions. We have coaches for both English and Spanish-speaking patients.

  • We have a variety of coaches available and we can re-match with another coach if you’re not a good fit with your assigned coach.

  • Yes! Behavioral health coaching is an integral part of our program. Our coaches ensure the long term success of the program. Our pain coaches will educate you about our equipment and technology, provide essential tips and ways for you to better manage your chronic pain, and help with accountability in order to ensure you get the best results possible.

HIPAA/Privacy

  • We use a HIPAA-compliant platform, Practice Better, for all messaging and communication with the clients. The meeting notes that the coach takes are recorded in Practice Better and shared within the platform with the client. If you would like no notes to be recorded in the platform we can do that. The notes that the coach takes are to help keep the track of the client’s progress and goals, but they do not need to be recorded electronically or shared if you prefer. All coaches have a confidentiality agreement with the client as well and are as follows:

    "CONFIDENTIALITY

    The Program Participant acknowledges the Coach will keep all information exchanged during the program sessions in strict confidence. Additionally, the Program Participant is aware that the Coach is prohibited from disclosing any protected healthcare information that may be disclosed to the Coach, except under written authorization by the Program Participant or in response to a duly authorized Court order. "

  • Visit www.karunahrp.com/privacy to learn more.

Questions? Get in touch with our team.